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Your Rights, Our Rules, and How Access Works

Using hi7u — whether you deposit via bKash, Nagad, or Rocket, or access the lobby from your mobile — means accepting the terms set out here.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and cookie policyContact rights explained
hi7u Your Rights, Our Rules, and How Access Works
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take our handling of your information seriously — not as an abstract principle but as a practical part of running a payment-linked account. Here is what we do and what you can ask us to do on your behalf.

Data Handling

Account data — including wallet identifiers linked to bKash, Nagad, or Rocket — is stored securely and used only for account operation, payment processing, and fraud prevention. We do not sell it.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Each login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Retention and Deletion

We retain account records for the period required by our operational policy. You can request deletion of personal data by submitting a formal request through Account Settings or via email.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a correction to your account data, or need to raise a formal dispute, our support team handles each of these through the channels below. Legal queries are treated separately from general account help — include 'Legal Request' in your subject line so the right team picks it up without delay.

Email Support Send legal or data requests to our support email. Mark your subject as 'Legal Request' so it routes directly to the compliance team, not the general queue.
Live Chat Our chat channel handles account-level legal questions. Explain your issue clearly and ask to escalate to a legal or compliance agent if the query is about your rights or data.
Account Help Centre For data correction or account closure requests, log in, go to Account Settings, and submit a formal request. Our team reviews and confirms in writing.

Common Legal Questions From Our Account Holders

These are the questions we receive most often about legal terms, account eligibility, data rights, and how our policies interact with local payment rails like bKash, Nagad, and Rocket.

No. Access depends entirely on your local law and eligible region. We do not confirm legality in any specific jurisdiction — that check is your responsibility before you open an account.

Yes. Each wallet provider's own transaction terms run alongside ours. When you send via bKash or Nagad, those providers' conditions govern the transfer itself; our terms cover the account side.

Log in, go to Account Settings, and submit a data correction request. Alternatively, email support with 'Legal Request' in the subject line and our compliance team will respond in writing.

Yes. Submit a deletion request through Account Settings or via email. We retain records for the period required under our operational policy before permanent removal is completed.

The updated version takes effect on the date published on this page. Continuing to use the platform after that date means you accept the revised terms. Check the revision date at the page foot.

Contact us through live chat or email immediately. Reference your registered mobile number — the one linked to your OTP login — and we will freeze account activity while we investigate.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.